Create a mind map for the CRM program you began working on in the Wk 2 assignment.
Identify the five steps of an effective training program.
For each of the five steps, explain how these function at the following levels:
Organizational level
Job level
Personal level
Write a 250 word response in which speculate on the following:
How was the needs assessment conducted? How were the objectives for the training set?
Format any citations according to APA guidelines.