conflict management in the workplace

Visit the OSHA website and locate Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers (www.osha.gov/Publications/osha3148.pdf Comment on why these guidelines came into existence, scope of the problem, risk factors and assistance programs available.
Website link: (www.osha.gov/Publications/osha3148.pdf (Links to an external site.))
need to be a minimum of 250 words and have two references. References need to be APA format
The website counts as one reference!!!