Your company wishes to ensure that the new help desk will be able to handle requests and problems from users at any time of the day or day of the week; this will play an important part in the structure of the help desk. The executive team has made growing the company a top priority. As your company grows, it will become critical that the help desk can support remote workers in a wide distribution of work locations, including home offices.You may check the following link for a presentation about help desk organization and staffing:
Organization and People
Take this opportunity to complete the following:
Describe the advantages and disadvantages of a centralized versus decentralized environment.
In addition, describe the following various staffing structures:Pool
Dispatch
Tiered
Specialized
Method <\/p>\n
Finally, make and offer supporting material for your recommendation about how the help desk that you plan to establish will be structured.Be sure to include a recommendation about being centralized or decentralized.
Explain how the staffing structure would be set up. <\/p>\n
Please submit your assignment.
For assistance with your assignment, please use your text, Web resources and all course materials. <\/p>\n
Individual Project Rubric
The Individual Project (IP) Grading Rubric is a scoring tool that represents the performance expectations for the IP. This Individual Project Grading Rubric is divided into components that provide a clear description of what should be included within each component of the IP. It\u2019s the roadmap that can help you in the development of your IP. <\/p>\n
ExpectationPoints PossiblePoints EarnedCommentsIdentification:\u00a0Provides advantages\/disadvantages for both a centralized and decentralized Help Desk environment.
30
Description:\u00a0Describes staffing structures that includes pool, dispatch, tiered, specialized, and method.
30
Recommendation:\u00a0Includes a narrative of the recommendation of how to structure your Help Desk.
30
Organization:\u00a0Assignment presents information logically and is clearly relevant to the topic.
25
Professional Language:\u00a0Assignment contains accurate grammar, spelling, and punctuation with few or no errors.10
Total Points
125
Total Points Earned <\/p>\n","protected":false},"excerpt":{"rendered":"
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