{"id":69638,"date":"2021-11-02T05:14:42","date_gmt":"2021-11-02T05:14:42","guid":{"rendered":"https:\/\/papersspot.com\/blog\/2021\/11\/02\/how-companies-build-goodwill-on-social-media\/"},"modified":"2021-11-02T05:14:42","modified_gmt":"2021-11-02T05:14:42","slug":"how-companies-build-goodwill-on-social-media","status":"publish","type":"post","link":"https:\/\/papersspot.com\/blog\/2021\/11\/02\/how-companies-build-goodwill-on-social-media\/","title":{"rendered":"How companies build goodwill on social media"},"content":{"rendered":"<p>Scan the Facebook page, Yelp reviews, Tripadvisor reviews, or Twitter account of a well-known company in the industry for which you are preparing for a career. Find an example of a customer complaint to which there is also a response by a company representative. <br \/>Copy and paste the complaint and response in your initial discussion board post. Include information about your source in parenthesis (for example, &#8221; &#8216;Yelp Review of FedEx West Main&#8217; posted on Feb. 4, 2019 at [link]&#8221;). <br \/>Next, discuss the communication techniques the company representative used in their response. Do you notice the 3 recommended elements: &#8220;[show] understanding for the customer&#8217;s complaint, [apologize] when appropriate, and [identify] a solution?&#8221; (Shwom<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Scan the Facebook page, Yelp reviews, Tripadvisor reviews, or Twitter account of a well-known company in the industry for which you are preparing for a career. Find an example of a customer complaint to which there is also a response by a company representative. Copy and paste the complaint and response in your initial discussion [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[10],"class_list":["post-69638","post","type-post","status-publish","format-standard","hentry","category-research-paper-writing","tag-writing"],"_links":{"self":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/posts\/69638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/comments?post=69638"}],"version-history":[{"count":0,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/posts\/69638\/revisions"}],"wp:attachment":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/media?parent=69638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/categories?post=69638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/tags?post=69638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}