Chapter 10 Business ethics, environment sustainability, and corporate social responsibility or ESG<\/p>\n
WHAT COMPANY HAS THE MOST ETHICAL BUSINESS CULTURE? <\/p>\n
The answer is Chick-fil-A. Headquartered in Atlanta, Georgia. Chick-fil-A is a privately-held company that prides itself on demonstrating high business ethics, anchored by being closed on Sundays to spend time with family and friends. Despite being closed one-seventh of the time, Chick-fil-A has surpassed Kentucky Fried Chicken (KFC) as the largest chicken quick-service restaurant (QSR) in the United States by revenue. This is shocking because there are only about 2,200 Chick-fil-A\u2019s in the nation, compared to KFC\u2019s 4,500. Total annual revenues for Chick-fil-A are about $5 billion. <\/p>\n
Each Chick-fil-A restaurant averages more than $4.4 million in annual sales, more than three times KFC\u2019s average at $1 million. In fact, Chick-fil-A\u2019s average sales per restaurant is highest of all restaurants in the United States, with the number two chain being Whataburger, which generates $2.7 million per restaurant, a mere 61 percent of Chick-Fil-A. In terms of direct chicken restaurant rival firms, Chick-fil-A dominates in annual per-restaurant sales, toppling direct competitors Zaxby\u2019s ($2.3 million), El Pollo Loco ($1.9 million), Bojangles\u2019 ($1.8 million), Popeyes ($1.4 million), Boston Market ($1.4 million), and Wingstop ($1.1 million). <\/p>\n
About 65 percent of Check-fil-A\u2019s business is through its drive-thru where employees stand outside the restaurant taking orders on tablets. Research shows that Chick-fil-A employees say \u201cthank you\u201d 97 percent of the time; customers report that employees have a pleasant demeanor and smile in 9 out of 10 visits. The company\u2019s employee retention rate is exceptionally high. Chick-fil-A has the second-highest rate of accuracy at the drive-thru of all restaurants, getting orders right 95 percent of the time, second only to Carl\u2019s Jr.\u2019s accuracy rate of 97 percent, in a recent study. <\/p>\n
The only aspect of business where Chick-fil-A does not rank highly is in speed of service. The average wait time at Chick-fil-A\u2019s drive thru is 4 minutes and 16 seconds, which is about 31 seconds longer than the average drive-thru wait time. But all in all, Chick-fil-A is an exemplary triple-bottomline company<\/p>\n
Questions relating to chapter 10<\/p>\n
1. Describe the business culture at Chick-fil-A. <\/p>\n
2. To what extent does Chick-fil-A\u2019s culture account for Chick-fil-A\u2019s performance? <\/p>\n
3. How would you grade Chick-fil-A\u2019s triple-bottom-line? Why? <\/p>\n
4. Should Chick-fil-A change its policy and be open on Sundays since all its major rivals are open on Sunday? Why or why not?<\/p>\n","protected":false},"excerpt":{"rendered":"
Chapter 10 Business ethics, environment sustainability, and corporate social responsibility or ESG WHAT COMPANY HAS THE MOST ETHICAL BUSINESS CULTURE? The answer is Chick-fil-A. Headquartered in Atlanta, Georgia. Chick-fil-A is a privately-held company that prides itself on demonstrating high business ethics, anchored by being closed on Sundays to spend time with family and friends. Despite […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[10],"class_list":["post-78233","post","type-post","status-publish","format-standard","hentry","category-research-paper-writing","tag-writing"],"_links":{"self":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/posts\/78233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/comments?post=78233"}],"version-history":[{"count":0,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/posts\/78233\/revisions"}],"wp:attachment":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/media?parent=78233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/categories?post=78233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/tags?post=78233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}