Learning Objective<\/p>\n
As we head into our Second Module, let’s take a moment to remember that this course is about Sustainable Facilities Management.\u00a0 We’re ignoring for the most part Management theory because you have or will address this in other courses.\u00a0 We started our First Module looking at one half of what makes up Facilities – the Housekeeping function and department.\u00a0 This week we move our attention to Engineering (or Maintenance as you may see it referred to in your research and\/or in some hotels).\u00a0 If Facility Management is about keeping a hotel\u00a0‘clean and well maintained’, then Housekeeping is mostly responsible for the\u00a0‘clean’\u00a0and Engineering is mostly responsible for the\u00a0‘maintained’.\u00a0\u00a0\u00a0But the reality is that neither department\u00a0can do their job completely alone – they both have to rely on each other to get the full job done.\u00a0\u00a0\u00a0And as we work through this module that is mostly about Engineering, you’ll see how often Housekeeping pops up, as I start to show you the connections between the two departments.<\/p>\n
So let’s dive in, once again.<\/p>\n
Learning Objectives<\/p>\n
On successfully completing this module, you will be able to<\/p>\n
explain the roles and responsibilities of Chief Engineer<\/p>\n
understand various tasks involved in maintaining the Hotel “asset”\u00a0(aka\u00a0the facility)<\/p>\n
explain\u00a0how costs relate to the operation of an Engineering department and eventually sustainability<\/p>\n
Activity Preview<\/p>\n
The activities coming up include:<\/p>\n
writing your first quiz, based on Module One<\/p>\n
participating in a marked discussion board based on posted information; you will complete Discussion Board #1 based on material that is posted.<\/p>\n
for a discussion board, you must post one original discussion post, with a resource included<\/p>\n
respond\u00a0positively and\u00a0thoughtfully to at least one classmate’s post\u00a0<\/p>\n
finalize your group members and hotel\/hotel company for the Research Project<\/p>\n
Engineering Department: Facility Scope<\/p>\n
“From the exotic and luxurious environment of the fantasy resort to the gleaming stainless steel and specialty equipment of the commercial kitchen, the hospitality industry of today relies on well-designed and well-maintained facilities as a key element of its business.\u00a0 Guests\u00a0desire a safe and comfortable environment in which to conduct business, entertain, relax, dine and sleep.\u00a0 The hotel (or motel or resort, etc) is their home away from home and they usually want it to be better than home.”\u00a0<\/p>\n
The above quote is from David Stipanuk’s\u00a0text, Hospitality Facilities Management and Design, Third Edition.\u00a0 You’ll notice that he talks about the importance of a hotel as a home away from home, the expectation of it being even better than our own homes and the fact that a guest expects a safe and comfortable (and clean, as we discussed last module) environment in which to relax and sleep.\u00a0 Sounds a lot like some of the statements we talked about in Housekeeping.\u00a0 And in fact that is why I mentioned before and will continue to mention how closely linked Engineering and Housekeeping are in providing a sustainable and workable facility.\u00a0 So if you read something in this module and it makes you think “that could be true in housekeeping”, it probably is.\u00a0 Sometimes it’s just a matter of degrees as to whether we talk about something as being more important in Engineering or in Housekeeping.\u00a0 So while I will only occasionally reach back to talk about Housekeeping, you can bet that department’s influence is usually right around the corner.<\/p>\n
A Chief Engineer’s\u00a0responsibilities\u00a0include:<\/p>\n
Safety and Security<\/p>\n
Legal and Regulatory Compliance<\/p>\n
Service<\/p>\n
Cost Control<\/p>\n
Asset Management<\/p>\n
To help you think about what the above points mean, some examples might include:<\/p>\n
ensuring the building is secure and weatherproof, with no leaks or drafts for instance<\/p>\n
ensuring that the building has operating utilities – for example, electricity, water (both front and back of the\u00a0house uses), heating and cooling (just to name the most important) and that those costs are managed efficiently<\/p>\n
ensuring that building equipment, like elevators, laundry equipment, kitchen exhaust hoods, dishwasher and gas stoves,\u00a0 are all operating safely and efficiently<\/p>\n
ensuring the equipment and supplies that are needed to maintain the building and its equipment are available when needed (e.g. lightbulbs, ventilation filters)<\/p>\n
human resource management – hiring, training and managing staff<\/p>\n
contract management – some technical requirements are too specialized so contracts are required – e.g. elevator maintenance is always contracted out, or in a small hotel with very few staff, maybe all electrical work is handled by an outside qualified electrician<\/p>\n
renovations and restorations as elements of the\u00a0building wear out due to use and\/or aging<\/p>\n
ensuring that the building is secure from outside threats, like theft, fire, hurricanes, etc.<\/p>\n
Which of the points above match one of the five responsibility areas of a Chief Engineer?\u00a0 Do some of the points match more than one area of responsibility?<\/p>\n
If I told you that a Director of Housekeeping might also have the same five responsibility areas, would you be surprised?\u00a0 From what you’ve learned so far, how does Housekeeping relate to those areas?\u00a0<\/p>\n
I haven’t mentioned Legal and Regulatory Compliance specifically in any of my points above (though some of them ARE connected) – what do you think this is about?\u00a0 What might be an area in Facility Management where laws and regulations come into play? In Housekeeping?\u00a0 In Engineering? (Time for self-reflection perhaps?\u00a0 Again, remember I am not looking for you to just answer these questions – this are only prompts to make you think about what you may or may not have known and what that consequently means to you)<\/p>\n
As I indicated\u00a0above, all of these areas require a certain amount of technical expertise.\u00a0 Sometimes the Chief Engineer has credentials in one or more of these areas\u00a0or one of his\/her staff could have the required technical knowledge.\u00a0 In a smaller hotel, the Chief Engineer might have to rely on outside\u00a0contractors, like for elevators or escalators,\u00a0to do the work but she\/he would still need to understand the basics of work that needs to happen.<\/p>\n
Like the Housekeeping department, Engineering directly impacts the guest’s experience in a hotel. Imagine you arrived to check in and had to wait 20 minutes in the lobby due to the fact that only one of four elevators was working.\u00a0 The next morning your shower water is cold and no one can fix it in time for you to leave for your morning appointment.\u00a0 That evening, when you return to your room, you find that a leak has developed in the ceiling right over your bed.\u00a0 Now, all of these things could happen even in a hotel where the Engineering department is doing everything right.\u00a0 But it is much more likely that all of this will happen together when there is not proper attention being paid to the many operating aspects of a facility.\u00a0 The goal for an Engineering department is to have none of these areas noticed – if they’re not noticed, they are working as they should be.\u00a0 Guests, like us, assume all this “stuff” will just be there.\u00a0 We normally only notice it when it’s malfunctioning.\u00a0 Your job as an Engineering manager is to never take these systems for granted and always be paying attention for warning signs of impending problems.<\/p>\n
Chief Engineers are usually involved with a hotel from before the day it opens.\u00a0 They would be hired during the development process and be involved with the commissioning of the\u00a0building before it opens for business, meaning that they are there to make sure everything is working properly and efficiently from the very beginning.\u00a0 As the property ages, Engineering is involved with money spent every year to maintain and repair\u00a0the building – renovations to lobby spaces when they wear out, replacing kitchen equipment when it is no longer working, ensuring water pipes throughout the building are secure and not leaking.\u00a0\u00a0In a nutshell, the Engineering department oversees daily and regular\u00a0maintenance of equipment, looking at\u00a0safety and security issues to ensure guest and employee health, managing energy usage and control and planning on-going renovations of a hotel, all while respecting and maintaining the environment. And last but not least they need also consider the impact on hotel financial sustainability of all the above decisions.<\/p>\n
I could keep typing – what other areas do you think a chief engineer would be responsible for?\u00a0 \u00a0What part of the facility have I not mentioned and how is it related to Engineering?\u00a0 When do you think a Chief Engineer needs to worry about those areas – every day, every year, once every decade?\u00a0 In the areas that you have mentioned, are any of them also looked after by Housekeeping?\u00a0 Where do these two departments overlap? (Time for self-reflection perhaps?)<\/p>\n
Engineering Sustainability<\/p>\n
The Engineering department handles safety and\u00a0security issues to ensure guest and employee health, energy control and the on-going renovation needs of a hotel that respects and maintains the environment, while always considering the impact on hotel financial sustainablity.\u00a0 Do you remember reading that in the last section?\u00a0 Did it make you think of something?\u00a0 Hopefully it reminded you that\u00a0previously we talked about the 3Ps\u00a0of Sustainability.\u00a0 What did they stand for…….see, in class I’d have had another slide in a PPT so you couldn’t see but now you can just look\u00a0below.\u00a0 What about EES?\u00a0 What does it stand for?<\/p>\n
\u00a0\u00a0\u00a0\u00a0<\/p>\n
Much like in Housekeeping, every time a decision is made in Engineering, there has to be a consideration of how that decision affects the planet, as in terms of waste created or resource usage; how that decision affects people, as in if it’s safe for the hotel employees to work with a certain chemical or are we buying our supplies locally; and finally how does the decision affect the hotel profit – is it economically feasible to pay $500 000 for new laundry ironer?\u00a0 Will it pay itself off in enough time or would we be better served by signing a contract with an outside laundry company?<\/p>\n
This next link is to a great article from the Indiana Business Review.\u00a0 The first two sections of the article define the triple bottom line and the second section talks about how you could measure the triple bottom line.\u00a0 It’s customary for us to know how much profit we’ve made, how much we’ve reduced our costs, but how do\u00a0you measure the impact that your decisions are making on the environment?\u00a0 Or on the community surrounding your business?\u00a0 I don’t expect that everyone will read all of this article (the first two sections are all you MUST read) but if you’re interested in this topic, and it may be helpful for your research, it’s an interesting one.<\/p>\n
https:\/\/www.ibrc.indiana.edu\/ibr\/2011\/spring\/article2.html<\/p>\n
\u00a0\u00a0<\/p>\n
There are so many ways to think about sustainability in Engineering and while we will learn even more about them in Module Three, let’s look at a few ways that hotels are being sustainable in ways that impact Engineering.<\/p>\n
Sadly when I went to verify the below link, I discovered that the Days Inn in Sioux Lookout, Ontario is currently closed, apparently permanently.\u00a0 I am not sure if that is COVID related or if it closed before all of this\u00a0but when it first opened it made news for how it was built.<\/p>\n
https:\/\/www.hoteliermagazine.com\/thinking-outside-box\/<\/p>\n
Having read the above article, you’ll see that they refer to the speed at which the property could be built with re-purposed\u00a0shipping containers, something that is important in a more northerly destination where the construction season is short.\u00a0 How does this impact sustainability?\u00a0 In what other ways is this type of construction sustainable (hint: think about the shipping containers themselves)?\u00a0 Can you think of some examples in Toronto where you can see\/have seen this type of construction?\u00a0 (Maybe time for self-reflection?)<\/p>\n
In another facility in Germany, The Dock Inn, you can see the actual containers that have been used to create the hotel from the inside and to create an interesting look for an eating area, perhaps a social area (not sure what that area in red is supposed to be).<\/p>\n
\u00a0<\/p>\n
https:\/\/inhabitat.com\/harbor-town-in-germany-unveils-urban-chic-hostel-made-out-of-repurposed-shipping-containers\/<\/p>\n
\u00a0<\/p>\n
When you are thinking about building a hotel, of any sort, you have to think about the costs associated with that structure. Costs usually occur in three phases (and this goes for Housekeeping too, by the way):<\/p>\n
Costs of Development and Construction, pre-opening costs\u00a0<\/p>\n
60-65% of hotel development costs is the base building<\/p>\n
15-18% of hotel development costs is FF&E (Furniture, Fixtures and Equipment)<\/p>\n
the additional money goes to financing, development and other pre-opening costs<\/p>\n
Costs of Operation, once the hotel opens\u00a0<\/p>\n
it varies by type of hotel and\u00a0location in the world but utilities can cost anywhere from 3.7-5.3% of total revenue<\/p>\n
POM (property operations maintenance) can range from 4.7-5.8% of total revenue<\/p>\n
any money you can save here, can contribute directly to the bottom line profit.<\/p>\n
Costs of Renovation and Modernization\u00a0<\/p>\n
CapEx\u00a0(Capital Expenditures) are budgeted for on an annual basis to purchase new capital items or replace obsolete capital items<\/p>\n
technology expenses are of particular interest here, as they become so important in our hotels today\u00a0<\/p>\n
Replacement Reserve – an amount of money that is set aside yearly (usually 3-4% of total revenue) to accumulate for a future need – i.e. when you need $500 000 to replace laundry equipment in ten years time\u00a0<\/p>\n
All percentages in the above bullet points is from the David Stipanuk\u00a0edition cited earlier<\/p>\n
The examples above about using shipping containers as your base building are just one way to think about sustainability at this very important cost stage – when we get to Module Three we’ll be learning about LEED which looks at much more in terms of the\u00a0design and construction of a building\u00a0and being sustainable.\u00a0<\/p>\n
In thinking about sustainability there are also the\u00a0operating costs\u00a0associated with running a hotel once it opens.\u00a0 A lot of the costs that Engineering monitors have to do with utilities – electricity, gas, water, sewage.\u00a0 What are some of the ways that you save money at home with these utilities?\u00a0 Could those same activities be done in a hotel?\u00a0 Remember, a hotel is just a REALLY big house, so often what we do at home, we can do at work but we just have it scale it up quite a bit.\u00a0 How has technology changed how you manage your utilities’ costs?\u00a0 Is there a way that construction of a building can help to manage utility costs?\u00a0 Do a little research if you don’t immediately know the answers to these questions. (Might be time for some self-reflection)\u00a0Regardless, some of these ideas will come up again in Module 3 and Sustainability.<\/p>\n
The third area of costs where Engineering spends a lot is with regards to\u00a0Renovation and Modernization.\u00a0 Yearly CapEx budgets (that also involve Housekeeping btw) will have to reflect where the greatest need lies.\u00a0 In a 40 year old hotel, perhaps the roof structure needs to be replaced while a 5 year old hotel may be looking at doing a soft-goods renovation (means replacing upholstery on chairs or buying new drapes\/blinds in their guestrooms).\u00a0 Technology is constantly changing so a key job for anyone who works with a CapEx budget is to keep up to date with what technology do we need to have. Have we installed motion sensors in meeting rooms so that we don’t waste electricity in empty rooms or (hopefully) have we already got low-flow taps and shower heads and dual flush toilets?<\/p>\n
-In the current and post COVID worlds, do we need to look at new equipment that will sanitize large spaces, hand sanitzer units that need to be placed throughout the property for guests and employees or plexiglass bubbles that are going to surround the tables in our restaurants?\u00a0 Do we need to invest in robots to do some jobs that used to be done by people?\u00a0 What other things do you think a hotel might need to consider and how would it affect Engineering?\u00a0 And given that we didn’t have this specific conversation in the Housekeeping Module, how would this impact Housekeeping?\u00a0 (also\u00a0time for some more self-reflection)<\/p>\n
Engineering Terms and Language<\/p>\n
Language Check-In<\/p>\n
Do you know what these terms mean or refer to?\u00a0 Can you explain them?\u00a0\u00a0Try me…….<\/p>\n
POM<\/p>\n
FF&E<\/p>\n
Utilities<\/p>\n
Asset Management<\/p>\n
Replacement Reserve<\/p>\n
CapEx<\/p>\n
Care to share your knowledge with us?\u00a0 Check out this Flipgrid and be the first to post your video sharing with us the meaning of one of these words.\u00a0 Maybe you can even demonstrate what you are talking about by showing us an asset?\u00a0 An FF&E?\u00a0\u00a0\u00a0<\/p>\n
https:\/\/flipgrid.com\/9728242c<\/p>\n
In your reading and research\u00a0for your group project, are there other terms that you’ve come across that you’d like to share with us that you think are important.<\/p>\n
Maybe….<\/p>\n
geothermal<\/p>\n
indoor environmental quality<\/p>\n
What else would you like to share?<\/p>\n
\u00a0<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u00a0Laundry Operations<\/p>\n
One of the largest departments in a hotel that can have significant impact on both the Housekeeping and the Engineering Departments is the Laundry department.\u00a0\u00a0Laundry is the department where linen is washed – linen like bedsheets, pillow cases, table cloths and napkins but also terrycloth items like towels, face cloths and cleaning rags.\u00a0 Depending on the materials involved, a laundry might also process shower curtains and bedspreads and blankets, drapes and even curtains.\u00a0 Dry cleaning is sometimes offered in a hotel, though less so these days due to environmental concerns and that might then open up service to include staff uniforms and guest laundry and dry cleaning.\u00a0\u00a0<\/p>\n
If you have done your laundry or been to a laundromat, you’re probably used to using a washer and a dryer.\u00a0 And that would certainly be the basic equipment in a hotel laundry.\u00a0 But the\u00a0size of that equipment would be very different than what you have at home and perhaps even in your building laundry room.\u00a0 A typical washing machine in the home, like the Whirlpool model shown below, has a capacity of 4.4 cu ft.<\/p>\n
\u00a0\u00a0\u00a0<\/p>\n
When I worked at the Sheraton Centre\u00a0Hotel, a hotel with 1300 rooms, we had washers that looked more like the below.\u00a0 A Braun industrial washer-extractor that looks like this can\u00a0accommodate 700 lbs (I remember ours accommodated 800 lbs in 4 separate pockets) and the spec sheets indicate this model accommodates 104.1 cu. ft.\u00a0 So your home washer – 4.4 cu ft.\u00a0 An industrial washer – 104.1 cu ft.\u00a0 A BIG difference.<\/p>\n
\u00a0<\/p>\n
I mentioned that the washers-extractors I was used to seeing at the Sheraton had four pockets – this allowed you to load one portion of the\u00a0washer at a time, and the pockets helped to keep the load balanced.\u00a0 If you’ve ever had a washer stop working for you in mid-wash, sometimes it happens when your load becomes unbalanced, meaning all the dirty clothes have clumped together\u00a0on one side of the machine.\u00a0 You can’t afford to\u00a0have that happen with 800 pounds of wet laundry!\u00a0 This particular model appears to only have two pockets but the reason for it is the same – to keep the load balanced.<\/p>\n
So you might now guess, and you would be right, that a commercial dryer is MUCH bigger than what you’re used to.\u00a0 It looks mostly the same as what you would use in your home but in a hotel laundry\u00a0mostly terry is what goes into a dryer – towels, rags, maybe some uniforms.\u00a0 And then you would have pressing and folding equipment, like the flatwork ironer below (which looks small here but could likely fill one of our regular classrooms – mayb H357, if you ever get to have a class there, remember this!) which would dry, press and fold all flatwork (sheets, pillowcases, napkins, tablecloths).\u00a0\u00a0One of the things to think about in planning a laundry, is that you don’t need as many “pounds” of dryer capacity as you have “pounds” of washer capacity since you have some of your washed material being processed in the flatwork ironer.\u00a0<\/p>\n
\u00a0<\/p>\n
Here is a quick video to give you a look at what some of this equipment looks like operating in a hotel environment.<\/p>\n
Watch Video\u00a0<\/p>\n
Behind the scenes of a hotel laundry room\u00a0<\/p>\n
Duration:\u00a01:08\u00a0
User:\u00a0n\/a –\u00a0Added:\u00a02\/22\/14\u00a0<\/p>\n
\u00a0\u00a0If there’s one thing that you’ve noticed is that this equipment is big and looks pretty complicated and it’s really important for the Housekeeping department to have their laundry equipment running when it needs to run (all the time!) and efficiently.\u00a0 And Engineering is likely largely responsible for that task.\u00a0 When I worked at the Sheraton\u00a0Centre\u00a0, there was a full-time Laundry Mechanic whose sole job was to maintain and keep operating all the various pieces of equipment in the laundry.\u00a0 Even then, he would sometimes need to have additional help from mechanics who worked for the equipment manufacturers.\u00a0 Later, when equipment started to age out, and the hotel was looking at replacing some of the large\u00a0flatwork\u00a0ironers\u00a0, they made the decision instead to close the laundry and outsource\u00a0this work to an external commercial laundry operation.\u00a0 In the following video, you get a sense for how large a commercial laundry is – and how few humans work there.\u00a0 Commercial laundries are largely automated – due to the size of their business, they invest in automation to make it the most efficient process possible.<\/p>\n
Watch Video\u00a0<\/p>\n
New turnkey laundry with JENSEN Equipment: Blanchisserie 77, Lagny\/France\u00a0<\/p>\n
Duration:\u00a015:11\u00a0
User:\u00a0n\/a –\u00a0Added:\u00a09\/15\/14\u00a0<\/p>\n
In the above video, feel free to fast forward through the interview pieces – I’m just trying to give you an idea of the scope of the facility and how linen is processed.\u00a0 You would likely only ever see such a huge facility like this at a casino hotel, if there, but this does give you an idea of equipment and volume.\u00a0 A tunnel washer completely gets rid of the need for those big Braun washers with pockets – you just drop a pre-washed amount of linen on a moving conveyor belt.<\/p>\n
\u00a0\u00a0<\/p>\n
So it will really vary whether you encounter an in-house laundry in a hotel that you work in OR if you have a contract with an outside commercial laundry.\u00a0 In either case, Housekeeping is intricately involved in ensuring they have clean linen when they need it, whether they’re dealing with their own staff and Engineering or an outside contractor.\u00a0 For Engineering, if the laundry is off-site, then it’s also out of mind for them.\u00a0 Perhaps the only laundry worries they might have would be repairing laundry trucks to transport clean and dirty linen within the hotel (yes, we call them trucks, or carts) and usually every hotel has one small washer\/dryer for those emergencies where you need to be able to wash a small amount.<\/p>\n
Current Sustainable Hotel Examples – Ideas to get you Thinking\u00a0<\/p>\n
As you’re taking in all of the information in this module and the last one, you’re also hopefully starting to think about where you might go with your research project.\u00a0 Here are some videos, and I’ll add more as I find them or if you have suggestions for me, that show what some hotels have done and\/or are doing around sustainability practices.\u00a0 It’s important when you’re doing research that you consider how long ago some of this information was available.\u00a0 For instance, in the Hilton Chicago video, they talk a lot about recycling.\u00a0 However, if you’re talking about a Canadian or American based hotel company, it’s quite likely they are already heavily involved with most basic recycling practices.\u00a0 While this video was posted in 2017, some of the original footage is from much longer ago.\u00a0 So if you’re looking to see where they can go in the future, you’ll have to research some more<\/p>\n
Watch Video\u00a0<\/p>\n
Hilton Chicago – A Grand & Green Hotel\u00a0<\/p>\n
Duration:\u00a02:58\u00a0
User:\u00a0n\/a –\u00a0Added:\u00a01\/9\/17\u00a0<\/p>\n
While the above gave you an idea of what the typical existing property might have been doing when thinking about sustainability, look at the next link for information about how the Thompson Hotel has finally become 1 Hotel, Toronto’s first eco-luxury brand and property.\u00a0 While there isn’t a video here, there are some lovely lush photos showing that has been done to transform a not too old hotel.\u00a0<\/p>\n
–\u00a0<\/p>\n
https:\/\/torontolife.com\/life\/a-first-look-inside-1-hotel-the-thompsons-verdant-replacement\/<\/p>\n
The next video is from BRP Architects.\u00a0 They show a couple of ideas about what hotels have done to “go green” but they’re also suggesting that the sustainability process can start with the design process of the\u00a0building.\u00a0 Looking to design firms could be one way to find out more information about how a hotel facility can be made sustainable.\u00a0 We will absolutely be talking more about this in the next Module – Sustainability.\u00a0<\/p>\n
Watch Video\u00a0<\/p>\n
Hotels Go Green: Sustainable Design in Hospitality\u00a0<\/p>\n
Duration:\u00a00:46\u00a0
User:\u00a0n\/a –\u00a0Added:\u00a010\/24\/16\u00a0<\/p>\n
The following video gives you specific ways that being sustainable can impact guest perception.\u00a0 It also lays out how controlling costs (through saving, for instance, water or energy use) can impact your bottom line.\u00a0<\/p>\n
Watch Video\u00a0<\/p>\n
The Benefits of Efficiency and Sustainability for Hotels (by Five Star Efficiency)\u00a0<\/p>\n
Duration:\u00a03:22\u00a0
User:\u00a0n\/a –\u00a0Added:\u00a005\/10\/15\u00a0<\/p>\n
YouTube URL:\u00a0http:\/\/www.youtube.com\/watch?v=xojB_19rfQ4<\/p>\n
The next video is is where you can see how a related company (an tour\/airline company) can help promote what you are doing as a hotel, with an eye on sustainability.\u00a0 This also could be another way to research what is happening around sustainability – look to industry partners.\u00a0<\/p>\n
Watch Video\u00a0<\/p>\n
Sustainable tourism – Transat’s hotel partners in action\u00a0<\/p>\n
Duration:\u00a04:47\u00a0
User:\u00a0n\/a –\u00a0Added:\u00a002\/05\/18\u00a0<\/p>\n
YouTube URL:\u00a0http:\/\/www.youtube.com\/watch?v=A4vHOE0kiEY<\/p>\n
The need to think about sustainability is important no matter where in the world you are located.\u00a0 While certain issues may be more important in some areas, this video from the Landmark Mandarin Oriental in Hong Kong talks about the important of an energy audit and reducing energy use, whether electricity, water or other forms of energy.\u00a0 This video also talks about the use of an amenity line in the guest room that has a minimal impact on the environment and on the guest using it.\u00a0 While this video talks about several initiatives that relate to other departments like F&B, think specifically about how these changes might impact Housekeeping or Engineering.\u00a0<\/p>\n
Watch Video\u00a0<\/p>\n
Landmark Mandarin Oriental embraces sustainability practices\u00a0<\/p>\n
Duration:\u00a04:15\u00a0
User:\u00a0n\/a –\u00a0Added:\u00a01\/21\/19\u00a0<\/p>\n
The following video from Serena Hotels starts out with mostly an environmental focus but I want you to look carefully and spot where they are talking about the social side of sustainability.\u00a0 Can you now start to talk\/think about the profit side, based on the initiatives they are presenting.\u00a0 And remember, when we talk about profit, from a Housekeeping or Engineering perspective, we have to mostly consider how will this impact our costs.\u00a0<\/p>\n
Watch Video\u00a0<\/p>\n
Serena caring for the environment\u00a0<\/p>\n
Duration:\u00a01:57\u00a0
User:\u00a0n\/a –\u00a0Added:\u00a005\/06\/20\u00a0<\/p>\n
YouTube URL:\u00a0http:\/\/www.youtube.com\/watch?v=9yAnn26XbRo<\/p>\n
This next video, while I can’t vouch for whether these choices ARE the MOST sustainable properties in the world (likely not), they might give you a variety of ideas of topics to do more research on AND they are certainly nice to look at, and dream about the days when we can once again travel freely. Sigh.<\/p>\n
Watch Video\u00a0<\/p>\n
10 Eco Friendly Hotels – Sustainability and Green Travel – SLAYED\u00a0<\/p>\n
Duration:\u00a03:50\u00a0
User:\u00a0n\/a –\u00a0Added:\u00a04\/27\/18\u00a0<\/p>\n
This last video gives you three examples in the United States of hotels that are doing things more sustainably.\u00a0 Keep your eyes and ears peeled for two different examples of programs that help recognize when a hotel is operating in a sustainable way.\u00a0 What are those two programs?\u00a0 We’re about to start talking about one of them in a lot more depth.<\/p>\n
Watch Video\u00a0<\/p>\n
3 Eco-Friendly Hotels Making a Difference\u00a0<\/p>\n
Duration:\u00a02:05\u00a0
User:\u00a0n\/a –\u00a0Added:\u00a030\/08\/16\u00a0<\/p>\n
YouTube URL:\u00a0http:\/\/www.youtube.com\/watch?v=DvLOEMwyzkM<\/p>\n
\u00a0\u00a0<\/p>\n
Summary<\/p>\n
Hopefully you have started to familiarize yourself with some of the language that relates to Engineering and a little bit more about Sustainability.\u00a0 And maybe even a little bit more about Housekeeping as we continue to see how these two departments are so closely linked.\u00a0 As we get ready to move into our next module about Sustainability, hopefully lots of things will start to connect.\u00a0 And if they’re not connecting, are you doing your self-reflections?\u00a0 Are you starting to do some research that may lead you to your research project?\u00a0 This may be a mostly online class, but it can’t be a passive one.\u00a0 Once you’ve read this information then you need to do some work with it, whether in your self-reflection journal or on a discussion board or with your research assignment.\u00a0 This is the way you’re going to start to make the necessary connections to move forward confidently.<\/p>\n
Reminders<\/p>\n
By the end of this module, you should have completed the following:<\/p>\n
finalized which people you will work with on your Research assignment<\/p>\n
chosen a hotel\/hotel company and started to think about your research<\/p>\n
completed your first marked discussion board<\/p>\n
See you online\u00a0next week!<\/p>\n
Key Terms – Housekeeping and Engineering<\/p>\n
MODULE ONE and TWO Key Terms<\/p>\n
Amenity –\u00a0\u00a0a service or item offered to guest or placed in guestrooms for convenience and comfort and at no extra cost.<\/p>\n
Back of the house \u2013\u00a0The functional areas of the hotel in which employees have little or no guest contact, such as engineering and maintenance and housekeeping.<\/p>\n
CapEx \u2013\u00a0Capital expenditure.\u00a0 A major expenditure category in the hospitality industry covering replacement of worn-out furniture, finishes and soft goods, wear and tear, obsolescence, regulatory requirements such as AODA and life safety, franchise product demands, changing technology, market demand for product changes, and replacement and renovations of building components and heavy equipment.<\/p>\n
Cost Centre \u2013\u00a0An operating division or department that does not generate direct revenue but plays a supporting role to the hotel\u2019s revenue centres.\u00a0 Cost or support centres include the housekeeping, accounting, engineering and maintenance, and human resources departments.\u00a0<\/p>\n
Deep Cleaning \u2013\u00a0intensive or specialized cleaning undertaken in guestrooms or public areas.\u00a0 Often conducted according to a special schedule or on a special project basis.<\/p>\n
Discrepancy \u2013\u00a0a situation where the Housekeeping department\u2019s room status is different from the Front desk\u2019s room status.\u00a0 This could lead to unrecorded revenue, a guest not getting proper room cleaning service or a guest being checked into an already occupied room.<\/p>\n
Economy hotel \u2013\u00a0A hotel property that focuses on the most basic needs of guests by providing clean, comfortable, and inexpensive rooms.<\/p>\n
FF&E \u2013\u00a0Furniture, fixtures and equipment, a major portion of CapEx.\u00a0 Fixtures are items in a area that typically are not easily removed \u2013 a chandelier that is wired into the ceiling, a ventilation hood in the kitchen or laundry, a light switch.\u00a0 Equipment is usually something easily disconnected and removed like a telephone or a television.<\/p>\n
Front Desk Status Report (or Occupancy) \u2013\u00a0A report prepared each night by a front desk agent that lists rooms occupied that night and indicates guests who are expected to check out the following day.\u00a0 Computerization has allow this report and the Housekeeping Status report to be considered as one, constantly changing through the day and evening.<\/p>\n
Front of the house \u2013\u00a0The functional areas of the hotel in which employees have extensive guest contact, such as food & beverage facilities and the front desk.<\/p>\n
Hand caddy \u2013\u00a0a portable container for storing and transporting cleaning supplies, like all purpose cleaner, window cleaner, disinfectant, cleaning clothes, etc.\u00a0 Typically located on the top shelf of the room attendant\u2019s cart but can be brought into the room if needed.<\/p>\n
Housekeeping Status Report \u2013\u00a0A report the housekeeping department prepares that indicates the current housekeeping status of each room, based on a physical check.<\/p>\n
HVAC \u2013\u00a0Heating, ventilation and air conditioning.\u00a0 The general term applied to a property\u2019s temperature management system.\u00a0 It includes heat and refrigerated air systems and all the necessary ductwork, airflow machinery and control devices.<\/p>\n
Luxury Hotel \u2013\u00a0A hotel property that offers world-class service, upscale restaurants and lounges, exquisite d\u00e9cor, concierge service, and opulent meeting facilities.<\/p>\n
Preventive Maintenance \u2013\u00a0A systematic approach to maintenance in which situations are identified and corrected on a regular basis to controls costs and keep larger problems from occurring.\u00a0\u00a0<\/p>\n
POM \u2013\u00a0Property operation and maintenance.\u00a0 One of two principal cost entries (with utilities) in the hotel industry that reflects the ongoing costs of operating the facility following initial construction.<\/p>\n
R&M \u2013\u00a0Repair and Maintenance, comprises the maintenance expenses incurred in the regular and unanticipated repair and maintenance of a property\u2019s physical assets.<\/p>\n
Replacement Reserves \u2013\u00a0cash reserves set aside for maintenance and repair needs in the future.\u00a0 Typically calculated as a percentage of gross revenue on a yearly basis and kept for future needs.\u00a0 For example, in 25 years, perhaps an elevator needs to be replace, we need to save for it over the 25 years not expect to have it there when suddenly the elevator breaks down.<\/p>\n
Revenue Centre\u00a0\u2013 An operating division or department that sells goods and services to guests and thereby generates revenue for the hotel.\u00a0 The front office, food & beverage outlets, room service, banquets and catering are all typical revenue centres.<\/p>\n
Routine Maintenance\u00a0\u2013 Activities related to the general upkeep of the property that occur on a regular (daily or weekly) basis and require relatively minimal training or skills staffer changing a light bulb that burnt out or shoveling the sidewalk is routine maintenance\u00a0<\/p>\n
Scheduled Maintenance \u2013\u00a0Activities related to the upkeep or the property that are initiated through a formal work-order or similar document.<\/p>\n
Turndown Service \u2013\u00a0a service that is also sometimes known as \u201csecond service\u201d and is provided by the Housekeeping department whereby a room attendant enters an occupied guestroom in the late afternoon or early evening to restock supplies, tidy the room and turn down the covers on the bed.\u00a0 Sometimes a light is left on in the room and\/or music is left playing on a radio.<\/p>\n","protected":false},"excerpt":{"rendered":"
Learning Objective As we head into our Second Module, let’s take a moment to remember that this course is about Sustainable Facilities Management.\u00a0 We’re ignoring for the most part Management theory because you have or will address this in other courses.\u00a0 We started our First Module looking at one half of what makes up Facilities […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[10],"class_list":["post-79249","post","type-post","status-publish","format-standard","hentry","category-research-paper-writing","tag-writing"],"_links":{"self":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/posts\/79249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/comments?post=79249"}],"version-history":[{"count":0,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/posts\/79249\/revisions"}],"wp:attachment":[{"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/media?parent=79249"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/categories?post=79249"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/papersspot.com\/blog\/wp-json\/wp\/v2\/tags?post=79249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}