Assignment Instructions
\nANALYZE A COUNSELING SCENARIO
\nIntroduction
\nIn this assignment, you will use the scenario below involving a counseling client, therapist, and case manager. You are in the role of the administrator of the counseling practice. Use what you have learned so far about empathic communication, active listening, understanding differing perceptions, personal identity, and cultural identity to analyze the interactions and your own reactions. Create recommendations to help improve communication between all participants.<\/p>\n
Scenario
\nYou are the administrator of a counseling practice. Branden, an African American male, is a client who was recently diagnosed as having Bipolar I. Branden came to the counseling practice today because he was experiencing a manic episode and needed support. His agitation increased when, upon arriving to the counseling practice, he learned that his regular therapist had to leave suddenly due to a personal emergency. For this visit, Branden was assigned to a male Caucasian therapist, Steve, who Branden perceived as being very opinionated and having a passive-aggressive approach. During the session, as Branden explained his challenges, he felt that Steve was dismissive and appeared to be uninterested in what Branden had to say. He thought that Steve focused more on his personal opinion of Branden rather than listening to Branden’s perspective. Immediately following the session, Branden talked to the case manager, Jill, who is also African American. Branden said that, as an African American man, he didn’t feel like Steve was sensitive to his needs. Branden said, “My session was horrible! It seemed to me that Steve wanted to only hear himself and was not very interested in my actual challenges!”<\/p>\n
Jill thanked Branden for reporting his experience, apologized, and assured him this would not happen again. Jill, who communicates with a very direct approach, addressed Branden’s concerns with Steve. Steve felt attacked and became defensive. You overhear Steve say, “I was only trying to tell Branden that he should stop focusing on stuff that doesn’t matter and get on with life!” Jill, the case manager, quickly retorted with “You see, that is a major problem! It’s not about you; it’s about Branden and what he is experiencing from his perspective only!” Before this continued to escalate, you shut down the communication between them and ask them to please meet you in the conference room to resolve this matter. In your opinion, the main goal should always be to meet the needs of the client which ultimately did not happen in this case.<\/p>\n
Instructions
\nTo complete this assignment, write a 2\u20133 page paper addressing the following:<\/p>\n
Analyze aspects of the communication in the scenario that were influenced by the personal identities of the people involved.
\nConsider individual, group, and cultural identities.
\nExplain how you think these identities were displayed in their communication.
\nAnalyze your perspective on this situation based on your personal identity.
\nHow did you react as the administrator?
\nHow would you have reacted if you had been the therapist or the case manager?
\nAs you respond to these questions, consider your attachment style and self-concept and how they influence your reactions.
\nReflect on how the identity of your culture or society may have influenced your self-concept and communication style.
\nRecommend strategies the case manager and the therapist could use to improve communication.
\nAlign your recommendations with what you perceive as each of their personal identities and preferred communication styles.
\nHow could they make their communication more empathic?
\nHow could they employ active listening?
\nHow could they work more successfully with people who have different perceptions?
\nHow could they better understand other\u2019s personal, group, and cultural identities?
\nSupport your recommendations using your textbook and other scholarly literature.
\nDescribe how you might change your communication strategies if you were in a similar situation.
\nConsider the strategies for yourself in each of the roles: administrator, case manager, and therapist.
\nIncorporate what you have learned about identity, culture, and communication styles.
\nIf you do not think you\u2019d change your communication strategies, explain why or why not.
\nFormat your paper, including resources and citations, according to current APA style and formatting.
\nAdhere to the rules of grammar, usage, and mechanics.
\nSubmission Requirements
\nWritten communication: Written communication should be free of errors that detract from the overall message.
\nLength: 2\u20133 pages, plus a cover page and references page. An abstract is not required.
\nAPA formatting: Assignment should be formatted according to current APA style and formatting.
\nNumber of resources: Include at least 2 recent, peer-reviewed journal articles from the past 5\u20137 years.
\nFont and font size: Times New Roman, 12-point font or other APA-compliant font.<\/p>\n
<\/p>\n
<\/p>\n
Write Your Discussion Post
\nActive Listening and Verbal Communication
\nFor this week\u2019s discussion, please share your thoughts on the extent that language influences your perceptions of reality. Here are some ideas to get you started:<\/p>\n
In an average day, what percentage of your time are you listening? How do you know? What happens when you find yourself dominating a conversation?
\nLanguage, what we say and what we hear others say, often helps us understand events. What is an experience when communicating about it helped you to understand what happened? How did language help you clarify your experience?
\nHow important is active listening to communication and does this change when you are at work or home?ac<\/p>\n","protected":false},"excerpt":{"rendered":"
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