Answer the following questions
- Read the following scenario:
Imagine that you are the general manager of a restaurant located in South Beach, Miami. This restaurant is well known for high end service with celebrity chef and prominent customers. Your server (John) comes to you and mentions that a guest is complaining about you alcohol policy. John explains that he refused to server the guests’ son a beer (who is 20 years old – few days shy from his 21st b-day). He further continues that the guests is the CEO of BMW for Europe, spending about $100 per person in the restaurant that day. The guest has also a future reservations to dine in the restaurant, bring few of his clients for business dinner and spending about $10,000 in one night.
- After reading the scenario, please answer the following questions:
- As the General Manager of the restaurant, what would you do in this situation? And Why?
- How would you address this situation with your employees in order to avoid future issues like this one?
- Explain the importance of responsible alcohol service.
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