Respond to the prompt below about what strategies you can implement to provide transparency in the care plan and improve the way that health information literacy is delivered to the consumers. Take into account the major population at SNFs (mainly elders) and their caregivers (Gen X and Gen Y).
Format your response consistent with APA guidelines.
You were recently hired at a local Skilled Nursing Facility (SNF)-Congrats! The CEO has shared with you that the facility has been struggling for 3 consecutive years with patient satisfaction and retention. Many patients had request transfers to other facilities. The main 2 reasons behind the transfers were: patients/caregiver felt the treatment was questionable, and nurses/physicians failed to provide a thorough explanation about the care plan.