1. Discuss the various cultural components relevant to intercultural
communication present in the case study.
2. Using figure 5.2 from Dwyer (2020, p113), explain the barriers to intercultural
communication found in the case study.
3. What is the main issue in the case of Birkenshire?
4. Discuss how Birkenshire should respond to the staff?
5. Recommend a future plan for Birkenshire in dealing with similar issues