Apply: Service System Applications
The purpose of this assignment is to align proper service
system applications to certain industries. You will also analyze and evaluate a
company’s customer service strengths and challenges.
Select a company you are familiar with, such as your
own employer or a public company that you know you can find customer service
data on.
Identify the type(s) of service system used in the
company or a certain part of the company.
Create an 8- to 10-slide PowerPoint presentation,
including detailed speaker notes, that outlines and highlights the system
strengths and weaknesses. Include an analysis of industry comparisons if
available.
Choose a service system from this assignment that you
will implement in the Supply Chain Template assignment in Week 6.
Cite four references to support your assignment.
Format your citations according to APA guidelines.
Submit your assignment.