The first perspective looks at how organizations “behave.” Why are some organizations better with the customer and another number. The answer is related to how employees/staff behave/act. Every organization has its own unique culture. This kind of culture is defined in Chapter 7 and a very important movement to dramatically improve nursing homes.In addition to the Chapter, view this website and then the following Youtube video:
https://www.pioneernetwork.net/culture-change/what-is-culture-change/
https://www.alz.org/media/greatermissouri/Person_Centered_Care.pdf
https://www.youtube.com/watch?v=QC9dBmBUimI
Question : Define and explain 3 core principles of the Culture Change movement and why you think its important.