Your paragraphing helps enhance readability and ensures all components of this discussion are met. Well done! The charts and graphs are terrific! Your selection of CarMax is terrific. This year, I had the pleasure of talking with a friend over their purchase of a new vehicle through CarMax. It was a great experience.QUESTION: if you were the Regional Director for the local, traditional, Car Dealership in the area, what would you do to ensure retention of existing customers and growth of new customers?