1. Create a graphical Bottleneck Map/Flowchart with Load Statistics – Re-create Mapping Work Processes Figure 8.1 Flow of Customers in Front Office of Local Bank• Use the Basic flowcharting symbols found in Mapping Work Processes Figures 6.1-6.2 to create the Bottleneck Map/Flowchart with Load Statistics.• Use Word, Excel, or Power Point to create/submit graphical flowcharts. Or you may use a separate graphical tool such as Visio if you wish, however, please cut-and-paste the diagram into Word, Excel, or Power Point for submission.• No PDF documents as that would be difficult to grade authenticity of the student-created actual graphic. 2. Given the information provided about Mapping Work Processes Figure 8.1, pp.70-72, describe a potential bottleneck. Includinga. Describe one potential bottleneck activity (ie. Phase 1, 2, or 3)b. Rationale why the bottleneck is a problem and the critical resourcec. Bottleneck management: How could capacity and flow be managed to eliminate or reduce the bottleneck? .