Reflective learning is a deliberate process where the person takes the time to focus on their work or performance, and thinks carefully about the “thinking” that led to particular actions, what occurred, and what they learned from the experience that can inform future changes to how they will perform in the future. Sometimes a three-step approach to this reflection is helpful:What was I thinking?What could the other person have been thinking?What actually occurred and how could I have improved the outcome?Another type of learning is also very valuable. Experiential learning – understanding of something because you experienced it first-hand – is one of the most important ways to translate learning to practice. Many caregivers become more compassionate after first-hand experience as a patient. It should not take illness to make us good caregivers! IF we think carefully, these types of learning can open our minds to “what we do not know” and create a sensitivity to how we are perceived by others. Both types of learning inform life-long learning. We can also improve the patient experience through these two types of learning. We is more than best practices developed from evidence. It is also the identification of value – as perceived by the user (patient). Shadowing is a tool used to develop an understanding of value. It is accompanying a patient through the care journey to learn through the patient’s lens.The patient experience is more than best practices developed from evidence. It is also the identification of value – as perceived by the user (patient). Shadowing is a tool used to develop an understanding of value. It is accompanying a patient through the care journey to learn through the patient’s lens. This week we will simulate shadowing.The discussion will be related to the following videoshttps://www.youtube.com/watch?v=4M0ooFlJmfkhttps://www.youtube.com/watch?v=5J67xJKpB6cANSWER THOSE QUESTIONS BASED ON THE VIDEOS 1. Why is the consumer (patient) experience critical to quality outcomes?2. Why are care experiences often frustrating? – through the consumer (patient)’s eyes?PS: VERY IMPORTANT must include at least one reputable, peer reviewed, and current (within the last 5 years) outside source (other than any source provided)