Susan F.
Age 50
Female (pronouns- she,her)
Job title: Health care worker in specific UltraSound Tech
Interview Questions
Where do you work and what are your primary functions at work?
Work at womens care florida and primary functions ultrasound tech.
What led you to the current leadership position you are in?
Helping people in health care, and improving lives so that others can live more freely.
What skills are necessary for success in your current role
People skills, customer service skills, excellent communication, good bedside manner, and education with the technical part of the job (imaging and computer analysis)
What responsibilities are involved in your current role as a leader?
Clinical database with the computer, charting, obtaining images for ultrasound exams, and organization with time management (multi tasking)
Who do you take into account when making decisions while in this role?
The patient and the provider. “Health care hero”
Do you interact well with your subordinates?
She acts very well with her co-workers and says “you have to work really well with them to be successful and for the patient’s best health.”
What was one time you faced adversity in the workplace?
During the pandemic there was a higher level of tension, anxiety, and frustration across the board with staff, patients, along with all other health care workers. Ways that helped with laying off the pressure was- she says staying calm and understanding because how you look and act will reflect onto the patient.
What was a challenge or crisis you faced in the workplace (moral issues)?
Time management to high volume of patients. For example, patients being impatient due to lack of speed. Trying to maintain the noramceny during the pandemic due to higher attention.
What alerted you to this issue
Patients’ questions and concerns along with verbal and non-verbal expressions.
How did you solve this issue?
By reassuring the patients that the standard of care has not changed as far as the examinations and care are concerned.
What ethical issue drove you to want to solve this issue?
Basic ethical issues such as visitors being able to visit and patient rights such as them feeling they were being violated during visitor hours. Pertaining this some patients felt that not being allowed to have a sponsor to visit because of the new delt variant.
How did your actions affect the people involved in the issue?
She felt that she was an emotional compass for the people such as if she responded with a certain emotion it could make the patient flare up with aggressive emotions. She goes on to say that reassuring the patients that they are going to be ok and not their health comes first.
How did your actions affect the working environment around you?
She is a gage of how the patient will be that day. For example if she is calm and understanding the patient will be. It is kind of like observational learning when someone acts a certain way others will learn as well.
Was there major change as a result of your actions?
She says that change happened such as facial satisfaction increased and patients tended to be more happy and understanding.
*Extra notes for her outside life*
Susan F. is a mother of 3 including 2 boys one girl and is married
She is faith based and is very important to her
Her word is very important she is dedicated to always doing what she says
Task- oriented
Time management considering she has kids and works full time.
Knowing when to say no so that you don’t get over scheduled.