Directions
Develop a business contingency plan. A contingency plan is an essential tool that will aid management in preparing the organization and/or departments for unexpected events or situations that can significantly affect the financial health, professional image, or market share of a company and/or its’ departments. Contingency planning allows management to respond more rapidly to adverse events or situations through a pre-researched and formulated plan of action.
Demonstrate an understanding of the differences between strategic and contingency plans.
The action plan should be prepared in a single-spaced table format (below). Choose action steps that are concrete, measurable, and attainable. Also, create a separate practical business deliverable. Include 3 references
Identify a specific timeline for each action item (due date or milestone), who is responsible (title or position) for each action item, who will be supporting them, and resources required (equipment, staff, technical support, etc.). If needed, you may also identify the level of priority for each action item (low, medium, or high).
Gundersen Lutheran Medical Center- Orthopedics
Description of Event or Situation
Likelihood of Occurring
Warning Signs
Implications for Department
Readiness/Actions
Continue to lose market to competitors (Orthopedic Hospital of Wisconsin and the Mayo Clinic) due to lack of organized process and service issues.
Moderate
Loss of employer contracts
Loss of relationship with commercial paying population resulting in loss in overall revenue to the healthcare system
Ensure solid and consistent processes and continually measure customer satisfaction proactively
Each row contains a separate event or situation.
High, Moderate, or Low
See above example.
See above example.
See above example.