Topic: How can KM stem organizational memory loss?
Identify and discuss all the KM issues related to memory loss suggested in the
case study.
Knowledge capture of Harry Hartfield’s expertise is a crucial element to GDD avoiding memory loss. Numerous tools, such as document management systems, intranets, and knowledge management systems, can be used to accomplish this. Organizations can prevent knowledge loss in the event of organizational changes by capturing it and putting it in a central repository (Sampson & Zervas, 2013).
There are no provisions at GDD for knowledge capture in this situation. Due to the ongoing changes, the organization risks having most of its processes rendered inoperable.
Explain why organizational memory loss will cost GDD money now and in the future.
Lost information can be costly and time-consuming. Long-term, it might result in the loss of institutional knowledge as staff members retire or leave the business.
GDD will find it challenging to innovate and respond to new challenges if Imogine is unable to acquire the Boeing 777 that will help GDD reach its goals of reducing fuel consumption and emission reduction.
Since the company will be less able to compete with its rivals, this could ultimately result in a decline in profits
Lost information is useless to GDD decision-makers which can result in expensive errors and lost opportunities (Sampson & Zervas, 2013).
Suggest at least four reasons that retaining and capturing tacit knowledge will help prevent memory loss.
Retaining and capturing tacit knowledge is one strategy for preventing organizational memory loss.
Several factors make preserving and recording tacit knowledge important to avoid organizational memory loss. One of the benefits is that it makes it simple to spread information and knowledge throughout the organization.
A central repository is much simpler for staff to access and use this information when necessary.
Retaining and capturing tacit knowledge can also enhance internal communication and collaboration.
Employees can more effectively collaborate to find solutions to issues if they clearly understand the organization’s history and previous experiences. And finally, maintaining and acquiring tacit knowledge can enhance organizational decision-making (Dalkir, 2011).
Explain how technology can help collect and store information that would reduce memory loss.
A system for centrally storing information can be developed with technology. The system can be used to share information between various parts of the organization and track changes to information over time.
GDD needs to invest in synchronization technology that links it deliveries within global shipping zones.
Technology can assist in building a searchable information database. This database can quickly locate and retrieve information that has been lost.
References
Dalkir, K. (2011). Knowledge Management in Theory and Practice. Massachusetts: The MIT Press.
Sampson, D. & Zervas, P. (2013). Learning Object Repositories as Knowledge Management System. Knowledge Management and E-learning 5(2).