ANGELA KUMAR
10074 Mission Hills Drive Sacramento, CA 95829
(916) 256-9664 angelakmr@gmail.com
PROFILE SUMMARY
Highly motivated and dedicated professional with 10+ years of experience in customer service.
Demonstrated the ability to handle stressful situations with tact and ease, achieving winning outcomes for both the customer and the company. Precise, detail-oriented worker with proven skill in managing large volumes of information and facilitating multiple assignments in deadline driven environments.
AREAS OF STRENGTH
Rapport Building
Inventory Control
Multi-Lingual (English, Hindi, Punjabi, Spanish (less fluent))
Organization & Prioritization
Customer Service & Satisfaction
Issue Resolution & Problem Solving
Multi-Tasking
Teamwork
Interpersonal Skills
EDUCATION
Bachelor of Science, Social Work Expected Graduation: Spring 2020, California State University, Sacramento
QPR Suicide Prevention Gatekeeper Certificater Spring 2018 California State University, Sacramento
General Education Spring 2011- Fall 2015 Consumes River College
CPR Certified Valid through 2025
PROFESSIONAL EXPERIENCE
ON MY OWN COMMUNITY SERVICES- Citrus Heights, Ca Currently Employed
Job Coach/ Job Developer for clients with Disabilities
Processing Intake
Job Coach: Supervising/Training 2 clients, covering areas of Elk Grove, coached and trained individuals resulting in an increase of their work performance, using the Strength Bases Approach to motivate clients, directing clients and overseeing work activities for the purpose of ensuring that assignments are completed in a safe, proper and timely manner, providing clients with skills necessary to eventually work independently regularly documented the progress of consumers and reported their development to their support team advocating for the clients, providing job skills,
As a Job Developer- Creating and formatting resumes for clients highlighting their workability and increase their marketability to potential employers.
SCHOLARS STRATEGY NETWORK December 2019-May 2020
Student Assistant
Drafted emails: sent follow up and reminders to the Chapter Members. Communicated information to the Chapter and its members.
Attended chapter leadership meetings and supported the chapter in event planning. Drafted notes by notating upcoming events and followed up on the progress of the event and specific assigned tasks.
Assisted the SSN Sacramento Chapter events by checking off guest lists and collected data based on the guest list (the number of people who showed up.
RIO LINDA ELEMENTARY SCHOOL
Student Intern- Social Worker September 2019-April 2020
Coordinated social skills group for toddlers.
Drafted case notes based on social skills group; reported progress, behaviors and lessons taught.
Prepared lesson plans
Reported out to Field Supervisor, also received great feedback and ideas.
Organized and Oversaw parent training.
Teachers Assistant/Student Support.
WELL SPACE HEALTH, SUICIDE PREVENTION LINE- Sacramento, Ca
Crisis Line Specialist May 2019-August 2019
Answered the phone lines in a compassionate and professional manner.
Assessed callers to determine priority and severity of the call.
Provided clients support and empathized with each client.
Crisis intervention as needed (traced calls, called 911 or law enforcement for intervention)
Offered clients information and appropriate referrals to community services using warm handoffs when possible.
Referred non priority caller to available warm lines.
Assisted with safety planning and brainstorming available coping skill options.
Connected Veteran’s and active duty members to the VA hotline.
Generated call notes o
n I-Carol to maintain call records (Data Entry)
MEN’S WEARHOUSE- Sacramento, CA
Operations Manager October 2010 to March 2014; May 2018 to May 2019
Retained, implemented, and ultimately trained my Customer Service Associates (CSA’s) the business practices and selling behaviors related to driving tuxedo rental volume.
Served as a coach and a role model to the store team by providing constructive feedback and demonstrating servant leadership.
Provided world-class customer service by building quality relationships with customers and following up on all customer requests and concerns in a timely manner.
Publicized/ Promoted store tuxedo rental sales by attending all area bridal shows and organizing fashion shows in nearby high schools as directed by upper level management. Yearly
Generated Tuxedo Sales and increased sale every year.
GENESIS BEHAVIORAL CENTER- Elk Grove, CA March 2018-May2018
Behavior Therapist using Applied Behavior Analysis (ABA)
ABA uses a great deal of positive reinforcement in order to increase desirable behaviors and improve the skills of the child. I have worked with clients that are on the Autism Spectrum in a classroom setting.
Worked with children between ages 2-6. Behaviors included: anger issues, bolting, spinning, hissing, crying, etc. Retained client records of client behaviors, and implemented treatment interventions. These treatments are tailored to individual clients and typically involve motivating clients to modify and change behaviors by using re-enforcements to promote positive outcomes. Collected observed data, recorded the data and submitted the data to superiors for review to ensure that the treatments are addressing the issues, goals are being met and to decide if alternate treatments would benefit the clients.
APPLE INC. (VOLT WORKFORCE)- Elk Grove, CA
Inventory Receiving Clerk Sep 2014 to Nov 2014
Performed duties include: data entry, received merchandise, quality control, audited, and maintained inventory.
Achieved goals, processing 400-450 units within a given timeline. Goal Given: 300-350.
Helped and supported team members with special projects.
Strictly maintained Apple standards and followed company policies and strict guidelines.
CHASE Elk Grove, CA May 2007 to Sep 2010
Customer Service Associate
Worked efficiently in a fast-paced, high call volume environment while processing customer transactions, handling large amounts of cash, and cross-selling products that benefit clients.
Maintained a high level of performance through exceptional customer service, strong product knowledge, and outstanding communications.
Secured customer files, and issued cash advances, cashier’s checks, money orders, and travelers’ cheques.
Followed strict guidelines while identifying fraudulent activity to prevent losses.
Provided clients with resources, cross-selling products.
Peter J Sims Elementary Elk Grove, Ca February 2018 to May 2018
Teacher Assistant (Volunteer Trainee); Grades 3, 4 and 5
Graded Assignments
Money Handling (Field Trips, Donations, Sales of Candy, Readathon (Book Sales).
Helped Faculty and Staff with School Decorations on Staff Appreciation Day.
Supervised the students during class time (assisted with assignments and free play).
Trained and experienced at managing challenging classroom situations using positive behavior reinforcement practices. Provided Crisis Intervention when necessary.
Worked with students with diverse cognitive abilities individually and in groups using various teaching methods for students with special needs. For Example: Applied Behavior Analysis (ABA)
Assisted teachers in the preparation of daily reports on students’ activities.
Developed visuals such as checklists to assist students in daily functions/assignments.
SHRINER’S HOSPITAL Sacramento, CA Apr 2009 to Oct 2009
Pharmacy/Lab Assistant (Volunteer Trainee)
Prepared/conducted tests on specimens, delivered medications to patients, entered data, and maintained records and inventory.
Experienced using machines such as: centrifuge, autoclave-temperature for sterilization, etc.
Provided excellent service by building rapport and finding solutions to meet patient’s needs.
Translated for patients in English, Hindi or Punjabi