MMHA 6900: Healthcare Quality Management

Review the Learning Resources for the week as they relate to Statistical Process Control, common cause, and special cause variation.
Read the following situations and determine whether each situation is a common cause variation or a special cause variation:
Dispensing the wrong medication to a patient
Dispensing the correct medication several hours after it was supposed to be dispensed
For both of these examples, apply data-collection and statistical tools to measure and explain your rationale for your determination.

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