skills
First Name last name
UNIVERSITY OF ABCFEFG
Student Ambassador
Coursework
Risk Management and IT Security
Network Communications Infrast
Working with Databases
Advanced Operating Systems
Client-Server Networks II
Experience
System Admin Client Technology XXX INC
January 2019 – Present
Modify configurations of online sites for OBT, Portal, TSA and TSPM
Solve incidents if possible and communicate the solution to the Site Administrators or the clients
Validate, review, and monitor escalation processes from the Site Administrators
Appropriately guide client to the best solutions with hyperintelligent of countless clients travel policies
Validate, review, and monitor escalation processes from the Site Administrators
Digital Services Product Executive | XXX INC |
August 2015-January 2019
Maintained a strong passion for solving problems and helping customers, acting as a first line of relationship management.
Escalated unresolved customer issues as necessary to ensure timely resolution Routinely updated the customer on open cases to gain additional information or advise of status.
Successfully managed multiple projects in fast-paced environment through individual work and teamwork.
Summary
Enthusiastic Cybersecurity Student eager to contribute to team success through challenging work, attention to detail and excellent organizational skills.
With clear understanding of operating systems, business applications and network systems.
Motivated to learn, grow, and excel in Technology Solutions.
Education
Associate of Applied Science: Cybersecurity
December 2022 (Expected)
XXX University
Computer Programmer Cert I
August 2020
XXX College
Python
Microsoft Project Management
Access
Oracle
SharePoint
Database Management
SAP Concur-Certified
Computer Programming
Cytric Certified
Sabre
Amadeus
eProfile
ETS
Conferma
Hotel Booker
Trip Source
Trip it
SAP Concur mobile application
Contact Tracing
Microsoft 365
Python
Access
Oracle
SharePoint
MySQL
Agent Source
Microsoft Excel
Data Entry
JAVA
Microsoft Outlook
Self-Starter
Active Listener
Multi-Tasker
VPN
LAN
WAN
Virtualization
Telecommunications
World Class Customer Care
Problem Solver
Critical Thinker
HTML
C++
Linux
SAP Concur mobile application
Trip it
Salesforces
OneTouch